Burton Reviews

Problem with zip on shorts but after a couple of WhatsApp messages with Burtons customer services, all sorted on a few minutes!
Mel and Char at Burton customer services were quick to respond and sorted the problem with 100% satisfaction.

Excellent service by Aisha and others :)

Excellent customer service especially by Nadiyah, Lucy and Ansa. Professional and courteous. Well done.

I'm extremely satisfied with how I've been helped by Burtons . I ordered a suit online for my son for a wedding(during the second lockdown) it was small and had to return and request a refund obviously. Due to the company going to administration my emails requesting refund wasn't received hence something that has to take around a week took almost 2months.On their website there's no phone number to call but I saw they now use WhatsApp for their queries (though was a bit skeptical but gave it a try) .I had someone called Simone to attend to me,gave me the different options they had in sending refund. I choose one of them and to my amazement got my money today. (21/5/21)
Thank you Simone and your team for the honest way of dealing with your customers .

Nadiyah was very helpful
Super service

Bought a MINE77 jacket and after less than 10 days of riding, the gore-tex outer shell started to rip open. Contacted customer service twice and still no response from Burton. What kind of Lifetime warranty is this? Burton keeps pushing out new merch every month and doesn't honor the promises behind the product. It's just ridiculous.

Agree with all the other reviews. Never again will I use this company, online or instore.
Paid for goods online 10th Feb and they never arrived. I was emailed on 25th Feb stating I would get a refund within 5 days. Still no refund received.

Good products but absolutely terrible customer service. One of the items in my order has been in processing status over 2 weeks despite 2-3 days promised dispatch time. I called them 3 times, waiting over half an hour each time but nobody seems to answer the phones during business hours. I emailed them twice and again no response. Basically Burton charged me for an item they are not even processing which is impossible to cancel due to nobody answering phones/emails.

Literally the worst customer service ever. I've been waiting for a refund since Jan 6th. They said it could.take up to 30 days because they are busy. I contacted them when the 30 days was over and they said all they can say is it was received and still no idea when I'm going to get my refund. I tried to escalate it with my bank but because I gave burton the 30 day wait period now my bank won't escalate the situation because I'm out of the dispute window. Now I'm out $300 and don't even have the crappy snowpants in my possession

I bought a pair of bindings last week.
When nothing appeared on the tracking, I asked Burton where my bindings are..
They answered that the bindings are out of stock (?) and that my payment had been refunded.
According to Klarna, Burton hasn't canceled anything.
So now I have to spend time trying to get back my money for the order Burton never sent me!
I thought Burton was a serious company - well I guess not!

If I could give zero stars I would.
If you need to get in touch with anyone about anything forget about it. I sent my jacket back for repair MONTHS ago. They confirmed that they got it via e-mail about a week after I mailed it. It's been months now and I have not been able to get in touch with anyone about the status. So I've been without my winter jacket all winter.

No one answers the phone at all... Call them today three times today, no one answer the phone, I email them, it said This inbox is not monitored?? Nerve has a shopping experience like this, is this a big brand, right?